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"An error occurred" when attempting to view source file - Error HZ-GB-2312

Bill McGowan

Hi All,

I have run into an error which occurs in my instance of Bitbucket Server when attempting to browse particular source files in the Source section of Bitbucket Server.

The error I receive is like so:

I believe I have found the possible cause of the error. All of the files I have found which trigger this error contain "~{" somewhere in the text of the file.

I tried googling around for that error code but there were no results relevant to this particular issue.

Has any body else experienced this and/or have any advice on if this is indeed the cause and how to resolve?

Thanks,

Bill

Accepted answers

Rodrigo M

Hello Bill

Did you try to restart Bitbucket Server to see if the issue still occurs?

If the problem persists, I'd suggest:

Enable DEBUG mode (Administration > Logging and Profiling);
Reproduce the problem a few times;
Create a support zip (Administration > Atlassian Support Tools > Support Zip);
Open a support ticket on https://support.atlassian.com and upload the support zip.

Cheers
Rodrigo

All comments

Rodrigo M

Hello Bill

Did you try to restart Bitbucket Server to see if the issue still occurs?

If the problem persists, I'd suggest:

Enable DEBUG mode (Administration > Logging and Profiling);
Reproduce the problem a few times;
Create a support zip (Administration > Atlassian Support Tools > Support Zip);
Open a support ticket on https://support.atlassian.com and upload the support zip.

Cheers
Rodrigo

Bill McGowan

Hi Rodrigo,

Thanks for your reply.

I have restarted Bitbucket Server several times and the errors still occur.

I can't open a support ticket on the Atlassian Support site because I am running a Starter licence for Bitbucket Server. Is there any way I can get a support ZIP to you without it being on a public forum?

Thanks,

Bill

Bill McGowan

This is the exception taken directly from the altlassian-bitbucket.log file:

com.atlassian.bitbucket.ServerException: An error occurred while executing an external process: HZ-GB-2312
 at com.atlassian.bitbucket.scm.git.command.GitCommandExitHandler.evaluateThrowable(GitCommandExitHandler.java:113)
 at com.atlassian.bitbucket.scm.git.command.GitCommandExitHandler.onError(GitCommandExitHandler.java:201)
 at com.atlassian.bitbucket.scm.DefaultCommandExitHandler.onExit(DefaultCommandExitHandler.java:31)
 at com.atlassian.bitbucket.scm.BaseCommand.callExitHandler(BaseCommand.java:146)
 at com.atlassian.bitbucket.scm.BaseCommand$CommandFuture.internalGet(BaseCommand.java:280)
 at com.atlassian.bitbucket.scm.BaseCommand$CommandFuture.get(BaseCommand.java:244)
 at com.atlassian.bitbucket.scm.BaseCommand.call(BaseCommand.java:83)
 at com.atlassian.stash.internal.content.DefaultContentService.streamFile(DefaultContentService.java:214)
 at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
 at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
 at com.atlassian.stash.internal.rest.content.ContentResource$2.write(ContentResource.java:349)
 at com.atlassian.bitbucket.rest.util.JsonStreamingOutput.write(JsonStreamingOutput.java:23)
 at com.atlassian.stash.internal.rest.filter.StreamingResponseFilter$ExceptionMappingStreamingOutput.lambda$write$0(StreamingResponseFilter.java:80)
 at com.atlassian.stash.internal.rest.filter.StreamingResponseFilter$AbstractStreamingExceptionMapper.stream(StreamingResponseFilter.java:50)
 at com.atlassian.stash.internal.rest.filter.StreamingResponseFilter$ExceptionMappingStreamingOutput.write(StreamingResponseFilter.java:80)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:92)
 at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.plugin.connect.plugin.auth.scope.ApiScopingFilter.doFilter(ApiScopingFilter.java:81)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:85)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
 at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
 at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
 at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
 at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:38)
 at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
 at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
 at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
 at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:89)
 at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
 ... 280 frames trimmed
Caused by: java.nio.charset.UnsupportedCharsetException: HZ-GB-2312
 at java.nio.charset.Charset.forName(Unknown Source)
 at com.atlassian.bitbucket.io.TruncatedLineOutputHandler.chooseCharset(TruncatedLineOutputHandler.java:174)
 at com.atlassian.bitbucket.io.TruncatedLineOutputHandler.process(TruncatedLineOutputHandler.java:75)
 at com.atlassian.bitbucket.io.TruncatedLineOutputHandler.process(TruncatedLineOutputHandler.java:71)
 at com.atlassian.bitbucket.scm.SummarizingProcessHandler$DelegatingInputStreamHandler.process(SummarizingProcessHandler.java:184)
 at com.atlassian.bitbucket.scm.SummarizingProcessHandler$DelegatingInputStreamHandler.process(SummarizingProcessHandler.java:166)
 at com.atlassian.bitbucket.scm.SummarizingProcessHandler.processOutput(SummarizingProcessHandler.java:90)
 at com.atlassian.utils.process.ExternalProcessImpl$StdoutHandler.handle(ExternalProcessImpl.java:794)
 at com.atlassian.utils.process.ExternalProcessImpl$HandlerLatchedRunnable.doTask(ExternalProcessImpl.java:731)
 at com.atlassian.utils.process.LatchedRunnable.run(LatchedRunnable.java:158)
 at com.atlassian.utils.process.ExternalProcessImpl$AsynchronousHandlerLatchedRunnable.run(ExternalProcessImpl.java:700)
 at com.atlassian.stash.internal.concurrent.DefaultTransferableStateManager$StateTransferringRunnable.run(DefaultTransferableStateManager.java:166)
 ... 3 common frames omitted

Lucy_5eb39b

Hi Bill,

I just tried to reproduce this error and wasn't able to. I put the "~{" in a file (via in browser editing and through using git locally), and was able to edit the file without problems. Could you please give us some more information?

What version of Bitbucket are you running?
Do you experience this problem with a new repo?
Can you reproduce this problem if your file only has the "~{" in it?

Thanks,

Lucy

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