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JIRA is not responding when trying to do transition.

ADITHYA_GUTTIKONDA

One of my workflows is behaving weird. When I am trying to transition issue from its initial status to next status, it is showing the loading page for ever. I checked the catalina logs but didn't find anything. Please suggest a solution. Thanks in Advance.

Accepted answers

Monika Danielsson

If it's always doing this (that is, it's not a temporary glitch), it would be helpful if you showed what the transition actually does. Does it have a post function that goes on for ever, a strange validator, or something like that?

All comments

Monika Danielsson

ADITHYA_GUTTIKONDA

It doesn’t have any post functions, validators or conditions.

Monika Danielsson

Any connection to external systems of some kind, which might be hanging?

Do your other workflows work as they should? Then, what's the difference between this and the others?

ADITHYA_GUTTIKONDA

No we don't have any connections to external systems. But I was testing a plugin called Herzum Approvals. The workflow worked as expected until 2 days ago but now it stopped responding. I did disable the plugin. This is the only workflow causing issue in the whole instance, others are good. Projects which ever are using this workflow has the same issue. I even tried to add another status and added create transition to that new status and added one outgoing transition to that status but it is doing same.

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