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I can't enable a user to start a sprint

dfrobison

I'm on JIRA v7.5. I need to be able to allow a particular user to start a sprint. The sprint board has a filter configuration that indicates "The projects in this board cannot be listed because of the complexity of the board filter". I've gone through each of the filters and found all the projects that it references. I've given project admin rights to the user for each of the projects. I also gave the user the "manage sprint" rights and board administrator rights. I did all this based on the many community questions that have been posed.

Even after all this, the user still can't start sprints for the board. What am I missing?

Accepted answers

All comments

Thomas Schlegel

Hi @dfrobison,

did you really look at every single project that might be involved in the board? It doesn't matter, if there are actually issues on the board or not. More important is, if there might be an issue on the board belonging to that project.

Alexey Matveev

Hello,

Switch to the user in Jira and hover over the Start Sprint button. It must give you an answer.

dfrobison

The tooltip shows "you need the Manage Sprints permission for all projects in the origin board to manage this sprint.” This is a less than helpful answer. Why doesn't it tell me what projects.

dfrobison

I analyzed the filter that is being used and granted permission to every project that's in the filter.

Alexey Matveev

At least the reason is known. Maybe you could provide the filter for the board?

Andy Heinzer

This is important, keywords here are "the origin board". This means that you likely have this sprint appearing in multiple other boards that have different filters. In this case, you should return to the board where this sprint was created, and then check the JQL filter on that board.

The reason it does not tell you which projects to check here comes down to permissions. This happens because there are scenarios where users don't have permissions to see issues in those project, or even more restricted, a user account might not have permissions to even see that project exists in this Jira instance at all. In those cases, Jira won't divulge to you that these issues/projects even exist if you don't actually have the permission to see them.

Please share the JQL filter found on that origin board with us.

madrad

Do you use issues collector in your project? For it was he problem cause.

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