Is there a way to allow for anonymous feedback in Service Desk ?

Noel Vasquez

We would like to encourage negative (as well as positive) feedback and feel that if feedback was anonymous customers are more likely to give us honest and more useful feedback.

Is it possible to remove the reporter from the feedback or do something else to make the feedback in Service Desk anonymous?

Victor Mutambuki

Noel,

Allow public sign-up in your JIRA and in JIRA Service Desk, under Customer Permissions, check the option, "Anyone can email the service desk or raise a request in the portal" in the headline "who can raise tickets".

Also, under Satisfaction Settings, turn on "Collect customer satisfaction feedback". 

Users will now be able to give feed back, whereby they'll be able to give Star Ratings as well as Feedback.

Please see link below for further instructions
https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html

Victor