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How do I automatically assign a ticket based on status and role of the user

Lauri Gardner

We are using Jira server (v7.9.0#79000-sha1:3ca552e)

We have the status called Ready for QA Customer.

However, we have several teams that use this status. Some of those teams use automation scripts based on status. We tried to auto-assign a ticket based on status, but it broke things with other teams.

So what we are looking for is this:

A user who has a specific role or group, when changing the status to Ready for QA Customer it is automatically assigned to our customer lead.

Is this possible, and if so how?

Accepted answers

All comments

Victor Mutambuki

Lauri,

Use a post-function (Update Issue Field) in the transition, and enter the name of the user/group/role.

Victor

Alexey Matveev

Do your teams work in the same project? If no, then you can make different workflows for each project and automate each workflow as needed by each team.

Lauri Gardner

In this case, our teams do work in the same project.

Tuncay Senturk _Snapbytes_

Enhancer Plugin provides " Assign to a user in a role post function which may be helpful for your case.

Lauri Gardner

Hi Victor,

This is what options we have when it comes to post-operation functions.

Maybe I am missing something?

Post-operation functions.png

Victor Mutambuki

You're not missing anything. You've got it!

Lauri Gardner

Hah! Mind explaining it to me?

Just for clarification I am not our Jira admin, my Chinese counterpart is but he's sitting behind a firewall with our Jira server so I am having to feel my way through this.

So maybe more description, the better?

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