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Chrome bug? I can't type in any text box

Seth Ammons

Yesterday, things were fine. Today, not so much. If I click on our jira board on a text box (like in the edit ticket screen), nothing happens. The text box wont gain focus and gain a cursor. I can't type into any text area that supports rich text apparently. I can use the search box or create an issue and fill in fields, but I can't type in the text area boxes.

I've disabled all my extensions, logged out, restarted, and refreshed. I'm not sure what to attempt next.

Chrome Version 66.0.3359.170 (Official Build) (64-bit)

MacOS 10.12.6

Accepted answers

Ben Hilsden

We've had similar issues reported to us, but with Confluence instead. This may be worth a try (I know it's late!)

In Chrome > DevTools > Application > Local Storage > right click on Confluence/Jira & 'clear'.

Reopen the browser, see if this helps.

All comments

Shawn Masters

I would try other browsers.

I tested Chrome on my own Mac (same versions) and had no issues. So it looks to be specific to you.

Seth Ammons

Firefox worked, but sucks to have a separate browser open. I asked around at work, and apparently 5 or so people have reported this internally recently.

louisdj

Can you check if you notice any errors in the Developer Console of Google Chrome?

Is it Jira Server or Cloud?

Seth Ammons

Nothing sticks out. There was one error, but the same error does not show up in other "views" where I still can't type in to the textarea.

However! I found a fix. My textareas were on "Visual" as opposed to "Text" and by switching to "Text", I can now type again. If I have type in the box and click "Visual" again, it empties everything and I can no longer use the textarea.

So the fix is "Text" mode.

Dan Moran_q9rz4r

@Shawn Masters: @Seth Ammons and I work at the same company, where I'm the Jira system owner. Several other employees here have reported the same issue, but it's definitely not affecting all our Jira users. Has anyone here heard of a Chrome-specific bug?

Shawn Masters

Im not familiar with a "Text" mode. This sounds like a Chrome extension ....which may explain why only part of your user base is encountering the issue stated above.

Ben Hilsden

We've had similar issues reported to us, but with Confluence instead. This may be worth a try (I know it's late!)

In Chrome > DevTools > Application > Local Storage > right click on Confluence/Jira & 'clear'.

Reopen the browser, see if this helps.

Seth Ammons

Months later, this issue happened again to me. Your solution worked great. How could local storage affect the UI as to become unusable for entering text areas? *shakes head*

Ben Hilsden

Glad I could help. I have absolutely no idea, not really looked into it further. At a guess, I would say cached information reaching its size limit for that particular application. Never known this to be an issue with other applications, so suspect it's something for Atlassian to look into.

Jim Strange_uuicuk

That's not a fix, it's a work-around for a bug which remains unsolved.

Magdalena Steinacker

I'm having the same problem. As soon as I want to edit a ticket or create a new one - the wysiwyg editor opens - and I start typing, my cursor turns into loading mode - sometime after an error message appears, saying

Screenshot 2021-02-09 at 11.06.17.png

I tried clearing the local storage of jira - did not work

I tried switching visual editor to textual - did not work

I am using chrome browser on macOS BigSur - does anyone know another fix?

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