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Non-updated issues are not shown on Kanban Board

Katrien Geukens

Hi,

I recently discovered that not all our issues (from the backlog) are showing up in the Kanban board. I noticed that when I update them (by for example adding a comment), they show up again. The issues are all in "To-do" and not in the real "Backlog" section of the Backlog.

I've read multiple support docs, but I didn't find a solution for this one.

Many thanks in advance!

Katrien

Accepted answers

All comments

Jack Brickey

check for quick filter on, e.g. "recently updated"

Philipp Sendek _brainbits_

Hi Katrien,

what does the "Filter Query" and the "Kanban board sub-filter" of this board look like?
You can find it under "Board v" -> "Configure" at the top-right corner of your board.

Regards,
Philipp

Katrien Geukens

Hi,

No quick filter selected.

Kind regards,

Katrien

Katrien Geukens

Hi,

No "sub-filter" is selected.

The "filter query" is just the project. We don't need a filter for this board. Everything what's in the project can be shown. So "type", "status", "assignee" are all set to "all" as well.

Kind regards,

Katrien

Katrien Geukens

I just received an answer from one of my colleagues, can this be true?

I think this feature from the recent Jira version update, they changed something with inactive issues. But it should hide only complited issues.May be it happens because statuses 'to do' and 'done' don't have a specified category?

Philipp Sendek _brainbits_

Hi Katrien,

the board shouldn't hide issues based on activity if the filter doesn't enforce that.
Is it correct that the statuses "To do" and "Done" are linked to a column?
As for the status category: They should by default have a status category, but if they don't, you should change that and see if it fixes your issue.

Regards,
Philipp

Carrie Naumann

I was having the same issue as Katrien and found that change the board configuration general setting "Hide completed issues older than" to Show all.

Which I hadn't initially checked because the issues that weren't being shown on my board had not been completed yet. Not sure how that makes sense but it worked! Posting it here in case it helps someone else

Dan W_kamf5a

Does anybody know why the "Hide completed issues older than" settings also hides issues that are not completed but haven't been updated recently?

Eugeny Chernyavsky

I found out that if you switch on Hide completed issues older than 2 weeks in board configuration not only Issues in status category DONE (resolved more then 2w ago) is missing. If you have status with no category updated more than 2 weeks ago - It will disappear from the board also