Unable to remove customer from organization

Roland Hartmann-Haase

Hello,

we accidentally  added a customer to the wrong organization. Removing this customer from the wrong organization, produces an error. 

Attached are two screenshots. Number one shows the action taken, number two the error message from the Browsers console.

I am doing the remove with an administration user. This user is able to create organizations or add people to organizations.

Andy Heinzer

Hi Roland,

The fact that you see an HTTP 403 error indicates that the host (https://jira.example.com) is refusing to execute this delete rest call.   My primary suspect is some kind of proxy/load balancer that might site in front of your Jira server.   Sometimes these can be configured to deny PUT or DELETE REST calls which could result in this error.

One way to test this would be to follow the steps in How to bypass a Proxy and SSL to test network connectivity.   This would allow you to test if the proxy/load balancer is at fault here.  If you follow those steps and then access the Jira site on this other internal address, you can then try to reproduce this problem.  If the association with that organization can be removed using that connector/address, then it clearly indicates the proxy as being at fault.  

There is a related KB on this kind of error in JIRA Functionality fails due to HTTP 400 Bad Request Error.  In that KB, this ability to restrict a DELETE REST call is something that IIS can be configured to do.