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Jira Service Desk - Create issue in Jira project based on group

nick smet

F.e. we have a customer for which we have 2 jira projects. On the support desk I added 2 groups, based on which group they make f.e. a bug request the issue has to be created in Project X or Project Y.

How can I add a conditional that allows me to separate them?

Accepted answers

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Alexey Matveev

As far as I understand, you want to limit issue types based on user groups. It is not possible.

nick smet

I'd like to seperate them based on the service desk groups ( see screenshot) Screen Shot 2018-05-15 at 11.59.05.png

Alexey Matveev

It is not possible. Here is the ticket:

https://jira.atlassian.com/browse/JSDSERVER-195

nick smet

Maybe a hack around it but -> is it possible to give a feature a hidden label field and based on that hidden label make the differentiation between the 2 projects like I did in the screenshots?

Doesn't seem to work, but maybe I'm doing something wrong. Screen Shot 2018-05-15 at 12.59.29.png

laralg

Hi Nick,

A condition will not be possible but maybe a validation is? The bad thing about this is that they would go throught the process of creating the issue for later get an error message saying they are not able to create an issue there, but at least you can limit the functionality.

Regards

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