Customer support ? ? ? ?

Question

New Confluence paid user, getting very frustrated ! !  I have set up a profile, space with logos and custom colors, etc.. I have clients on the platform and now when I log back in it's all gone.  But worse, I can't find any answers in the knowledge base and I see NO CONTACTS for support.  No links, no references in the knowledge base nada... where are we to access support ?  Please contact me immediately

Guilherme V. · Answer

Hello Jordan,

You can also contact the Atlassian Support directly in Confluence:

* Go to the General Configuration page.
* Search for the Atlassian Support Tools in the left side bar.
* Go to the Create Support Request tab.
* Fill the request lines and click on the Send button.

This procedure will create a ticket in the https://support.atlassian.com site as Joseph suggested.

Cheers,

Joe Clark · Answer

Hi @Jordan Cooperman,

You can contact Atlassian support by creating a new ticket on our support website - https://support.atlassian.com.

Hope this helps!