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I can't use my Bitbucket license in my server

Javier Bizcocho

Although I bought the Bitbucket license for 10 users, it keeps telling me that I can't use the license with the version of Bitbucket that I have installed currently (although I downloaded it from the link that appeared when I got the license).

I would like to know what I have to do to fix this issue. I was using an evaluation license just to keep the server running with my Jira.

Thanks in advance.

Accepted answers

Nic Brough -Adaptavist-

What version are you running, when does the licence expire and what is the exact error message you get?

All comments

Nic Brough -Adaptavist-

What version are you running, when does the licence expire and what is the exact error message you get?

Javier Bizcocho

Atlassian Bitbucket v5.8.1 - Linux, I had to use an evaluation license to get some work done, and the license just expired.
I could never used the license I bought though (It's a 10 users license).
The error I get is "Your license is not valid for this version of Bitbucket."
I went to myatlassian and downloaded bitbucket from the link below the license key, so I cannot understand how the version is not valid.

Nic Brough -Adaptavist-

What is the expiry date on the licence?

Javier Bizcocho

If you mean when the support expires, it was the 19/Feb/18. It's a Starters license, same as my Jira license.

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