Unable to upgrade Confluence Server from 6.8 to 6.9

Thomas Hsieh

As titled. I downloaded 6.9 installer for x64 Windows. After I ran the installer and entered administrator credentials when prompted, I got a warning saying that I do not have administrator rights and I'm not allowed to proceed with the upgrade, but I am the only administrator of this computer, and I have never had a problem with any Windows operations that require administrator right.

Here's all the information I could think of that may be relevant:

• OS: Windows 10 x64 ver. 1803
• Installer: atlassian-confluence-6.9.0-x64.exe
• Confluence 6.8 installed as a Windows Service
• Tested with Fisheye and Jira installers, neither of which has this issue
• The installer was downloaded from here, with "Windows 64 Bit" selected.

Is there something I'm missing?

AnnWorley

Hi Thomas,

I understand you were prompted for Windows administrator credentials after launching the Confluence 6.9 Windows 64 bit installer. I was not able to find any support requests or bug reports of this behavior as I would expect if the installer was broken for everyone. I just tested an upgrade to Confluence 6.9 on Windows 10 and I was not prompted for administrator credentials. I right clicked on the installer file in the folder and chose "run as administrator". Did you launch it that way, too, or at an elevated command prompt?

If you have time, please run the installer again and post a screen shot of the window where it asks for credentials and of the message saying you cannot proceed with the upgrade. I look forward to learning more.

Thanks,

Ann