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I can't start jira service after ubuntu VM rebooted

mustafa7

I've restarted my VM(ubuntu on azure) then jira service stoped and I couldn't re start again I followed atlassian's documentation but I got "start-jira.sh: command not found" then I tried "systemctl start jira" command but this time I got Failed to start jira.service: Unit jira.service not found. Also I can't find jira installation directory nowhere. Before restarting VM jira was working perfectly but after restart VM this happened.(BTW I'm new on ubuntu)

My ubuntu server's version is 16.04.4 LTS (GNU/Linux 4.13.0-1016-azure x86_64)

Jira version is the latest version of it.

Accepted answers

All comments

Edwin Kyalangalilwa

Hi Mustafa,

Did you have mounted drives on the VM?

It is possible they got detached during the restart.

mustafa7

I have no idea sorry because Azure setting up everything itself.

Nic Brough -Adaptavist-

I'm afraid you are going to need to work out what Azure has set up. You need to work out why start-jira.sh is "not found", so that you can make it available when needed.

mustafa7

Even I couldn't find jira's directory. It's not a good idea using azure for jira. I just rebooted the VM and now I can't use it... also I checked mounted drives and looking good.

James Kirkby

i am in same boat as OP there is no clear documentation from atlassain how to manage there jira offering in azure I too restarted jira and now it fails to come back up with no indication where that application is installed

Nic Brough -Adaptavist-

The problem is that there are many ways to do this, and Atlassian can't document how you do it (because they don't know).

Where did you install Jira? Start there - the scripts are under <jira install>/bin and you'll be able to locate the data directory by reading <jira install>/<jira application>/WEB-INF/classes/<jira-application>.properties which should contain little more than "jira.home = <somewhere>" When a jira does not start, the first thing to look at is <jira home>/log/atlassian-jira.log

Where I've used <>, it's because I'm not sure of the names or can't know them.

James Kirkby

atlassian do know this as they are the providers of jira datacenter on azure market place

these are all found places on the linux system for jira

sys/kernel/slab/:0000512/cgroup/kmalloc-512(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000192/cgroup/cred_jar(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0001024/cgroup/signal_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/sock_inode_cache/cgroup/sock_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/radix_tree_node/cgroup/radix_tree_node(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0005824/cgroup/task_struct(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/proc_inode_cache/cgroup/proc_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000064/cgroup/pid(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/anon_vma/cgroup/anon_vma(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000704/cgroup/files_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/inode_cache/cgroup/inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/shmem_inode_cache/cgroup/shmem_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0002112/cgroup/mm_struct(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:0000256/cgroup/kmalloc-256(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/sighand_cache/cgroup/sighand_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000256/cgroup/filp(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000208/cgroup/vm_area_struct(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/ext4_inode_cache/cgroup/ext4_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/cifs_inode_cache/cgroup/cifs_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:aA-0000192/cgroup/dentry(1070:media-atl-jira-shared.mount)
/sys/fs/cgroup/pids/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/devices/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/cpu,cpuacct/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/blkio/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/memory/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/systemd/system.slice/media-atl-jira-shared.mount
/etc/cifs.jira-shared-home
/var/lib/waagent/custom-script/download/0/jira_db.sql.template
/var/lib/waagent/custom-script/download/0/jira_db.sql
/var/lib/waagent/custom-script/download/0/jira.prepare.log
/var/lib/waagent/custom-script/download/0/hydrate_jira_config.py
/var/lib/lxcfs/cgroup/pids/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/devices/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/cpu,cpuacct/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/blkio/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/memory/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/name=systemd/system.slice/media-atl-jira-shared.mount
/run/systemd/generator/remote-fs.target.requires/media-atl-jira-shared.mount
/run/systemd/generator/media-atl-jira-shared.mount
/media/atl/jira
/media/atl/jira/shared/atlassian-jira-software-7.13.1-x64.bin
/media/atl/jira/shared/jira-software.version
/media/atl/jira/shared/jira.prepare.log
/media/atl/jira/shared/plugins/installed-plugins/jira-bamboo-plugin-7.4.11.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-development-integration-plugin-4.7.3.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-dvcs-connector-plugin-4.3.1.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-fisheye-plugin-7.1.12.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-greenhopper-plugin-7.13.0-DAILY20190110202320.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-application-7.13.1.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-cs_CZ-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-da_DK-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-de_DE-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-en_US-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-es_ES-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-et_EE-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-fi_FI-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-fr_FR-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-hu_HU-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-is_IS-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-it_IT-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ja_JP-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ko_KR-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-nl_NL-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-no_NO-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-pl_PL-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-pt_BR-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ro_RO-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ru_RU-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-sk_SK-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-sv_SE-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-zh_CN-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-monitor-plugin-0.1.0-D20150923T085539.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-plugin-2.2.5.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-transition-triggers-plugin-6.0.0.jar
/media/atl/jira/shared/plugins/installed-plugins/plugin.7161614682249582168.plugin-jira-1.15.1.jar
/media/atl/jira/jira.jks

none include a jira application or start-jira

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