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Unable to set user picker custom field with user

vishal goyal_uo28tw

Hello EveryOne,

I am having issue on adding a user to the user Picker Custom Field "Customer Watchers".

I am using 2 parts user information are fetched from ADFS.
Part 1. I am removing watchers based on certain mailID.(it is working fine)

Part 2. I need to add same user which are being removed as watchers must be added in the "Customer Watchers" field.
My script do-not through any error but still its not adding user to field.
Manually i am able to add same user. please help. Script is here

//Custom Field Access
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder;
import com.atlassian.jira.issue.ModifiedValue;
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.link.IssueLinkManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.crowd.embedded.api.User
import com.atlassian.jira.user.util.UserManager
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.event.type.EventDispatchOption
import org.apache.log4j.Category
import com.atlassian.jira.issue.watchers.IssueWatcherAccessor
import com.atlassian.jira.issue.watchers.WatcherManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.user.util.DefaultUserManager
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.util.IssueChangeHolder
import com.atlassian.jira.user.util.UserUtil;
import org.apache.log4j.Logger;

Logger log = Logger.getLogger("Deletion of Watchers from the issue");
log.setLevel(org.apache.log4j.Level.DEBUG);
def logPrefix ="Deletion of Watchers from the issue" + issue.getKey() + "***********************************************************************************" ;

try{

    Locale en = new Locale("en");
    IssueWatcherAccessor iwa = ComponentAccessor.getComponent(IssueWatcherAccessor.class)
    def list = iwa.getWatchers(issue,en);
    log.debug(logPrefix+ "All watchers are::" + list);

    CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager();
    def cfCustomerWatchers = "Customer Watchers";
    cfCustomerWatchersObj = customFieldManager.getCustomFieldObjectByName(cfCustomerWatchers);

    for (i in list )
    {
        def user = i;
        def watcherUser = ComponentAccessor.getUserManager().getUserByKey(user.toString().split(":")[0]);
        def emailIDUser = watcherUser.getEmailAddress();



        if(!emailIDUser.contains("abc.com") && !emailIDUser.contains("def.com") && !emailIDUser.contains("ghz.com") )
        {
            def watcherManager = ComponentAccessor.getWatcherManager();
            watcherManager.stopWatching(user, issue);
            log.debug(logPrefix + "Current removed watcher emailID is :: " + emailIDUser);

           // List<ApplicationUser> users;
           // users.add(ComponentAccessor.getUserManager().getUserByName(user.toString().split(":")[0]))
           // issue.setCustomFieldValue(cfCustomerWatchersObj, users);
           issue.setCustomFieldValue(cfCustomerWatchersObj, watcherUser.toString());
        }
    }
}
catch(Exception e){
   log.error(logPrefix + e.getMessage());
}

Accepted answers

vishal goyal_uo28tw

Please help @JamieA @Nic Brough -Adaptavist- @Vasiliy Zverev @VasiliyZ

All comments

vishal goyal_uo28tw

Please help @JamieA @Nic Brough -Adaptavist- @Vasiliy Zverev @VasiliyZ

vishal goyal_uo28tw

@Arun_Thundyill_Saseendran

Arun_Thundyill_Saseendran

@vishal goyal

Can you please try the below code and let me know.

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder;
import com.atlassian.jira.issue.ModifiedValue;
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.link.IssueLinkManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.crowd.embedded.api.User
import com.atlassian.jira.user.util.UserManager
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.event.type.EventDispatchOption
import org.apache.log4j.Category
import com.atlassian.jira.issue.watchers.IssueWatcherAccessor
import com.atlassian.jira.issue.watchers.WatcherManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.user.util.DefaultUserManager
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.util.IssueChangeHolder
import com.atlassian.jira.user.util.UserUtil;
import org.apache.log4j.Logger;


Logger log = Logger.getLogger("Deletion of Watchers from the issue");
log.setLevel(org.apache.log4j.Level.DEBUG);
def logPrefix ="Deletion of Watchers from the issue" + issue.getKey() + "***********************************************************************************" ;
IssueChangeHolder changeHolder = new DefaultIssueChangeHolder(); 
List<ApplicationUser> users = new ArrayList<ApplicationUser>();

try{

 Locale en = new Locale("en");
 IssueWatcherAccessor iwa = ComponentAccessor.getComponent(IssueWatcherAccessor.class)
 def list = iwa.getWatchers(issue,en);
 log.debug(logPrefix+ "All watchers are::" + list); 

 CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager(); 
 def cfCustomerWatchers = "Customer Watchers";
 cfCustomerWatchersObj = customFieldManager.getCustomFieldObjectByName(cfCustomerWatchers);

 for (i in list )
 {
 def user = i;
 def watcherUser = ComponentAccessor.getUserManager().getUserByKey(user.toString().split(":")[0]);
 def emailIDUser = watcherUser.getEmailAddress();



 if(!emailIDUser.contains("abc.com") && !emailIDUser.contains("def.com") && !emailIDUser.contains("ghz.com") )
 { 
 def watcherManager = ComponentAccessor.getWatcherManager();
 watcherManager.stopWatching(user, issue);
 log.debug(logPrefix + "Current removed watcher emailID is :: " + emailIDUser); 
 users.add(ComponentAccessor.getUserManager().getUserByName(user.toString().split(":")[0]))
 }
 }
 cfCustomerWatchersObj.updateValue(null, issue, new ModifiedValue("", users), changeHolder); 
}
catch(Exception e){
 log.error(logPrefix + e.getMessage());
}

ION Information Systems

vishal goyal_uo28tw

Yup I am using the same, and included the

ApplicationUser package as well. This strange behavior even i am not able to understand, i again just copy pasted your suggested code as well. But no Hope.

I have raised a case with Adaptavist team as well.
Here is the case .. hoping to get solution from either way
https://productsupport.adaptavist.com/servicedesk/customer/portal/2/SRJSUP-4727

Arun_Thundyill_Saseendran

I have update the full code as well. The null error for sure was my coding glitch. Please try and let me know.

vishal goyal_uo28tw

PERFECT!!!!!!!!.. it worked. Though it overriding the older value every time but its fine i can fix that... Thanks a tonne @Arun_Thundyill_Saseendran.

I think issue was on this part

new ArrayList<ApplicationUser>();

Arun_Thundyill_Saseendran

Yes. For it to not override, you can just read from it add it to the same list before you update.

Good to know it helped.

Anytime!

Arun_Thundyill_Saseendran

@vishal goyal @ION Information Systems I’m adding below the working code as answer rather than comment so that the community gets benefitted. Kinky mark this as accepted since it has worked good.

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder;
import com.atlassian.jira.issue.ModifiedValue;
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.link.IssueLinkManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.crowd.embedded.api.User
import com.atlassian.jira.user.util.UserManager
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.event.type.EventDispatchOption
import org.apache.log4j.Category
import com.atlassian.jira.issue.watchers.IssueWatcherAccessor
import com.atlassian.jira.issue.watchers.WatcherManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.user.util.DefaultUserManager
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.util.IssueChangeHolder
import com.atlassian.jira.user.util.UserUtil;
import org.apache.log4j.Logger;


Logger log = Logger.getLogger("Deletion of Watchers from the issue");
log.setLevel(org.apache.log4j.Level.DEBUG);
def logPrefix ="Deletion of Watchers from the issue" + issue.getKey() + "***********************************************************************************" ;
IssueChangeHolder changeHolder = new DefaultIssueChangeHolder(); 
List<ApplicationUser> users = new ArrayList<ApplicationUser>();

try{

 Locale en = new Locale("en");
 IssueWatcherAccessor iwa = ComponentAccessor.getComponent(IssueWatcherAccessor.class)
 def list = iwa.getWatchers(issue,en);
log.debug(logPrefix+ "All watchers are::" + list); 

 CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager(); 
 def cfCustomerWatchers = "Customer Watchers";
 cfCustomerWatchersObj = customFieldManager.getCustomFieldObjectByName(cfCustomerWatchers);

for (i in list )
 {
 def user = i;
 def watcherUser = ComponentAccessor.getUserManager().getUserByKey(user.toString().split(":")[0]);
 def emailIDUser = watcherUser.getEmailAddress();



if(!emailIDUser.contains("abc.com") && !emailIDUser.contains("def.com") && !emailIDUser.contains("ghz.com") )
 { 
 def watcherManager = ComponentAccessor.getWatcherManager();
 watcherManager.stopWatching(user, issue);
log.debug(logPrefix + "Current removed watcher emailID is :: " + emailIDUser); 
 users.add(ComponentAccessor.getUserManager().getUserByName(user.toString().split(":")[0]))
 }
 }
 cfCustomerWatchersObj.updateValue(null, issue, new ModifiedValue("", users), changeHolder); 
}
catch(Exception e){
log.error(logPrefix + e.getMessage());
}

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