[Solved] Unable to log in to Atlassian account without Google

Technology Operations_cljzys

Hi,

We have an account that we've had for many years. Tonight we wanted to purchase some additional add-ons, but are unable to log into the account. Every time we try to log into the account, we are redirected to Google's SSO -- even though we did NOT use the "log in with Google" button. As this is not a Google account, we are effectively locked out.

Please help!

Thanks,
Jason

We figured this out -- SSO had been enabled on a test Cloud instance (we use Server).

Andy Heinzer

Hi Jason,

Thanks for letting us know the solution here.  However rather than edit the original question, it tends to be better to post an answer beneath it.  This way you can click the checkmark next to the answer to mark it as an accepted solution.  This in turn helps quickly identify the issue on the site as 'Solved:'