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Reviewing "reason" for Mail: Error Queue?

Jourdan Feller

We have emails for a specific project automation that are consistently going unsent via the Mail Queue and reside in the Error Queue.

We are trying to send these emails to an an Approver user via at "to" of {{issue.Approvers}} {emailAddress}}, {{/}}.

Is there any way to review the detail of the error in the Error Queue to troubleshoot the problem in further detail?

Accepted answers

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Steven Behnke

What product are you experiencing an issue with? Are you using plugins to generate these emails? Have you enabled Outgoing Mail Logging?

Jourdan Feller

We are using the Project Automation add-on. I'll have to check in on Outgoing Mail Logging. Where would that setting be reviewed?

Steven Behnke

The ability to enable or disable logging is in the Admin > Administration > Logging and Profiling menu section, or <confluence>/<contextpath>/admin/viewlog4j.action

Jourdan Feller

Thank you Steven! That was very helpful.

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