We have a central Jira project for development of our product. We also had separate Jira projects for each of our customers.
We wish to retire the stand-alone customer facing Jira projects and replace them each with Service Desk Projects. This gives us ability to let multiple folks at customer sites and other Service Desk benefits. As required, we would clone customer requests into the central Jira project to parcel out the work to developers.
As we have multiple customers, we would create a separate Service Desk project for each customer.
We would like to control customer user access to request types in the portal. There is the Groups feature, which aggregates request types in the portal, but is there a way to filter that by user such that some of a customer's users would see Group 1, others would see Group 2, yet others would see Groups 1 and 2?
