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How do we connect Jira to our Exchange 2016 to send and receive emails

Hi, We get errors when trying to connect our exchange 2016 server over either imap or imaps

We do not want to setup plain text authentication due to security issues.

Accepted answers

Nic Brough -Adaptavist-

It's hard to answer this with anything more than "connect them as per what the docs say". If you want a better answer, you're going to have to explain more about your particular problem and error messages.

All comments

Nic Brough -Adaptavist-

It's hard to answer this with anything more than "connect them as per what the docs say". If you want a better answer, you're going to have to explain more about your particular problem and error messages.

Thank you - do you have a link to the documentation where it states how I sould connect an Exchange server to Jira ServiceDesk ?

Its quite hard to find here

https://confluence.atlassian.com/servicedeskcloud/jira-service-desk-cloud-documentation-747602685.html

There is nothing on connecting exchange in the documentation

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

We try to connect to Exchange by IMAP or IMAPS.

IMAP is enabled on the server

We get the following errors when trying

IMAP: No login method supported.,

IMAPS : AUTHENTICATE failed

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