Can't edit in Confluence 8.6.2

Question

I recently upgraded my confluence version from 5.7 to 8.6.2. Since then I have been unable to edit any documents.

I tried to do some progressive updates, move to 6.0 and 7.0 first, and those were fine. It seems that once collaborative editing came in the editing broke for my system. I can still create and delete pages, but there is no way to edit.

I've tried disabling collaborative editing, to see if that would resolve it, but the issue remains. Also confirmed that the port wasn't being used by any other service. At this point, I'm out of ideas for why this is happening and am hoping somebody else might have some suggestions.

Thomas Reilly · Answer

Thanks Nic. Nothing immediately pops up as a cause. I've added the log to OneDrive, hopefully you might see something.

Really appreciate the assistance, this has confounded me for a couple weeks.

https://panoramaresortbc-my.sharepoint.com/:u:/g/personal/thomas_reilly_panoramaresort_com/EWDIu8O_fQFIpodxxfwBPicBlybFarweBRwrWwZzN0xcag

Nic Brough -Adaptavist- · Answer

Ok, that suggests that while Confluence might be set up for an SSL connection to the database, Synchrony is not, so it's throwing errors.

But, I think that's a red-herring, as you still have the problem when not using Synchrony.  I'd want to check the atlassian-confluence log to see what is going wrong on edits

Thomas Reilly · Answer

This error is from the atlassian-synchrony.log file, so I would assume it's from the database.

I've taken over management of this from a departed colleague so I'm still familiarizing myself with how Confluence is setup.