How to handle SLA per customer

Question

I want to be able to create support tickets from support desk, where the SLA is based on which customer it is. How can I do that? Initially I have tried to create a custom field and intend to add that to a customer screen, but that seems impossible.

Is this the right way to do that, and how do I proceed?

Thanks in advance

Kim

Kim Egekjær · Accepted Answer

I did find a suggestion to use organisations for this:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Are-you-able-to-set-specific-SLA-s-per-customer/qaq-p/776367

- but I consider to use the organisations as customer companies instead.

/Kim