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How to read atlassian-synchrony.log

Mark_oofcre

Recently, our confluence server (no cloud version) keep have problem on Collaborative editing. The error prompt is

This page is taking longer to load than usual. Give it a few moments, then try refreshing. Still having issues? Contact your Confluence admin.

We can fix it by Restart Synchrony or enter safe mode. However we like to dig into the cause.

However, by checking atlassian-synchrony.log, I have no idea how to start. The log have no time stamp....

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sarath sasi

Do you have any error in browse console or network tab while editing the page?

Mark_oofcre

I don't have a chance to try.

But when the error occur, all users get the same error and all not able to edit page or add page. Same error with IE or chrome and with different PC. So I believe it is server side issue.

sarath sasi

Yeah.But its worth trying the browser console troubleshooting first.Can you confirm your websocket connection is happening fine?.How many synchrony servers you have?

Mark_oofcre

We only have one server for Confluence. It is a windows server with SQL server installed. I think websocket connection is fine because most of the time it is working normally. When user report error, we restart synchrony will fix the error. We never need to change firewall or windows services.

sarath sasi

Go to chrome browser right click-inspect-network ,edit any page ..

Filter by bayeux and check the status code for websocket.

Mark_oofcre

filter by "Bayeux" return nothing

Mark_oofcre

oh in Chrome I can find 2 errors:
Failed to load resource: the server responded with a status of 502 (Bad Gateway)

Mark_oofcre

Can we just turn off Collaborative Editing?

sarath sasi

Ok .I believe your websocket connection is failing.You can turn off collaborative editing.

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