Customer information

Sjhaan Snyman

We are busy configuring our new JIRA Service Desk Cloud.

I have created all my organizations as well as adding the customers within each organization.

I do not have the option to add a name/surname or telephone number to any of my customers?

The only customer information I have is the e-mail address.

Do I need to install something to enable this feature?

 

carolyn french

Hi Sjhaan, and welcome to Community!

Right now Jira Service Desk doesn't have that feature out-of-the-box. 

I saw that the feature request for this is in status "Gathering Interest", so be sure to vote and watch to show your interest.

https://jira.atlassian.com/browse/JSDSERVER-1239

In the comments, there is a suggestion to follow this blogpost- you could give it a try: https://toolsmiths.blogspot.de/2008/02/finally-use-for-those-jira-user.html

Hope this helps,

Carolyn