How to format Service Desk knowledge base suggestions

Question

I was hoping to see the same formatting on ServiceDesk suggestions as in KB confluence articles. Unfortunately, bulletted items on Confluence KB shows up in a single line.

How can the formatting on confluence be applied to SD suggestions?

carolyn french · Answer

Hi Saritha,

I'm not sure on the answer. However, this knowledge base article suggests a few steps to check and then, if it's still not working, to contact Atlassian support.

https://confluence.atlassian.com/jirakb/knowledge-base-article-have-different-styling-between-jira-and-confluence-937892035.html

Hope this helps!

Carolyn