nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Comment section - reply option disappeared

Joe Stock

Since a version upgrade, all comments on our confluence site have lost the "Reply" link underneath. The only option we can see below a comment is "delete".

I have check our general config and nested comments is enabled. For the space permissions, both add and delete comments is ticked.

Does anybody know what else I should be looking at to resolve this?

Many thanks

Accepted answers

All comments

Danyal Iqbal

is this reproducible with all browsers`? Ie?

which confluence version did you upgrade to?

Search the confluence logs for exceptions. One of the plugins might be misbehaving.

Joe Stock

The problem happens in all browsers.

Confluence is now v6.1.4

In the log I can see some Java exceptions, could they be affecting the comments, or are they most likely unrelated?

Thanks

Joe Stock

I think I've found a relevant log entry. "Silly Signatures" is the forum post we've been testing with the comments.

2018-05-04 13:01:58,617 ERROR [http-nio-443-exec-5] [[Standalone].[localhost].[/].[file-server]] log Servlet.service() for servlet file-server threw exception
-- referer: https://dbserver2/display/forum/Silly+Signatures?focusedCommentId=68682380 | url: /s/415bc0e6bf54057723daf56ac0e82c28-CDN/en_GB/7110/0027c2fcaf4e08638b7c982f7d0fde1dc3cf2411/202d8b7702b05fc676ce55da19bbc575/_/download/contextbatch/css/editor,macro-browser,-_super,-atl.general,-viewcontent,-main,-page,-atl.comments/batch.css | traceId: c8b8abc3ec462b19 | userName: admin
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An established connection was aborted by the software in your host machine

Danyal Iqbal

Something else on your machine is terminating the connection. Check firewalls, antivirus etc. And check the compatibility of plugins with the v6.1.4. You might need to update the plugins as well. (Manage add-ons).

A detailed log might be helpful here .

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