Cant instal Jira Service Desk

Question

After safe mode, we cant install Jira Service Desk on the server.

We reinstall addon in a marketplace when seeing this error 
```INFO673x5562x1 1rb0vtg /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin ‘com.atlassian.servicedesk.application’ from version ‘3.12.0’ to version ‘3.12.0’
2018-05-03 12:13:37,758 UpmAsynchronousTaskManager:thread-4 INFO m.babenko 673x5562x1 1rb0vtg 1.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin ‘com.atlassian.servicedesk.application’
2018-05-03 12:13:39,276 UpmScheduler:thread-2 WARN [c.a.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons```

Andy Heinzer · Answer

Just to circle back to this thread, we found the following steps were taking to help resolve this problem: * Stop Jira * Move all the files out of the /plugins/installed-plugins/ directory into a temp directory outside the * In the SQL database that Jira is using, please clear the table that tracks which plugins are disabled. You can do this by running a SQL command of truncate table pluginstate; This will remove all entries from that table. Provided that you have removed all plugins in step 2, none of the other plugins will try to start in Jira. This will clear any flags in the database that could prevent this plugin from starting up when Service Desk 3.12.0 is installed later * Start Jira * Install Jira Service Desk via the Jira web interface.

Andy Heinzer · Answer

Hi,

The next thing I would try would be to

* Stop Jira
* Move all the content of the $JIRAHOME/plugins/installed-plugins/ folder to a new temp folder outside the $JIRAHOME
* Start Jira again
* Then use the UPM in Jira (Cog Icon -> Addons) in order to try to install updated versions of your other plugins via marketplace.   As for Jira Service Desk and/or Jira Software, you should be able to install/update these versions by going to Cog Icon -> Applications -> Versions & Licenses.

If you are still unable to get Service Desk to update and load up when doing this, I'd want to gather logs from your system to better understand what is happening.  I created a support request so we could gather these logs as such.

https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-32528

Regards,

Andy

Kyrylo Kliushev · Answer

1. We have some bugs after update from 7.6 to 7.9
2. Yes, 7.9. I will check the version of Service Desk. Thank you.
3. No.
4. 
5.Yes.

6. It was Service Desk 3.9.

Thank you for help Andrew!