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Added an Office 365 email account for the email channel

Technology Department - ESI

I'm trying to add an Office 365 email account (It's a regular email account not a shared one)

I've verified the username and password and keep getting this message:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed." Check out our troubleshooting docs for help resolving the issue.

Didn't find anything in regards to connecting to an Office 365 account in the troubleshooting docs?

Accepted answers

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Ben Kelley

Do you have IMAP enabled for your user from the Office 365 side?

If you can connect to your account using IMAP, then the settings should be the same in Jira.

Sergey_k6s8t8

HI Mark,

Configuring Office365 can be tricky.

Take a look at these articles:

https://confluence.atlassian.com/jirakb/office365-smtp-configuration-receives-authentication-errors-646250764.html

https://confluence.atlassian.com/bamkb/notification-emails-not-being-sent-with-office365-mail-server-915154357.html

By the look of it sounds like the first articles is a good match.

Try using your full email address as username and see how you go.

Cheers,

Sergey

Technology Department - ESI

IMAP is enabled.

@Sergey The first article is for outgoing mail that part is working for it as I set it to an internal smtp server.

I'm trying to get the email channel for the incoming to take the office 365 email account.

I saw the issues for shared accounts so I created an account for it.

Ben Kelley

If you can configure another email client to use IMAP to read email from Office 365, then the settings should be similar. The email channel will try to log in to IMAP as you, and see if there are any unread messages in your inbox. That error message sounds like it connected, but couldn't log in.

Another thing to check is if you have 2FA turned on. I'm not sure if Office 365 supports that, but if would need to be off for the account you are using.

Sergey_k6s8t8

@Technology Department - ESI are you using SECURE IMAP? If so, is port 993 open between the JIRA server and Office365 mail server? Also I would try POP3 and plain IMAP to see if that's not the SSL/TLS that's causing the issue

Technology Department - ESI

On regular IMAP I get this:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "No login methods supported!" Check out our troubleshooting docs for help resolving the issue.

On POP:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Command is not valid in this state." Check out our troubleshooting docs for help resolving the issue