Creation of client tickets via client's e-mail

Aldona Akkermans

Dears

Our client has requested us whether it is possible to create a ticket (they have got several options and ticket types) via e-mail. 

I have checked and analysed the info on that matter via your website. However it is still unclear whether that possibility exists and which details need to be provided. 

 

Thank you in advance for your feedback!

agente

Yes, you have possibilities that depend on the types of user and products purchased.

If you have the JIRA software, you can use the mail handling option. You can find the documentation at this URL: https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

If you have JIRA Service Desk, you can use the email inbox that gives you access to a customer without jira licenses. Here you can find the documentation: https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

 

Greetings.
Juan Fran