nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

VIP Customers

Tipico IT

Hey everyone,

My first question in this community.

In Jira Service Desk, there is a field called "VIP". I am not sure if this is there by default or if this was created by some add-on (since I was not involved in the original setup). What I'd like to do is to automatically mark tickets from certain users as VIP. User accounts are synced with AD.

The idea is to create a queue displaying all currently open VIP tickets, so that it's easier for agents to notice and act accordingly.

Any help would be appreciated.

Dan

Accepted answers

All comments

Alexey Matveev

I am also not sure about the VIP field, but you can try to create a queue with a JQL like this:

VIP is not empty

I guess, it will give you all VIP tickets.

Tipico IT

@Alexey Matveev,

Thanks so much for the reply. The queue is not a problem, it's already created and tested. What I am interested is in the "automation" part. I'd like certain users to be classified as VIP immediately when a ticket is created by them.