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How to find who actually created the request and not the reporter

MarkW

There are certain instances where our end-users create requests on the behalf of someone else. Of course, changing the reporter is restricted by default I believe. We would like to open this up but if it ever came down to us knowing who exactly created the request, I wouldn't know how to find that as JIRA does not track that on issue create.

Is there a trick in the workflow to make it log who the creator is or log something so that I can see in the History or Activity tab?

Accepted answers

Jobin Kuruvilla [Adaptavist]

You can have a workflow post function on the Create transition that captures the current user to a user custom field.

All comments

Jobin Kuruvilla [Adaptavist]

You can have a workflow post function on the Create transition that captures the current user to a user custom field.

Justin Corcoran

That's what we do. We have a custom field that isn't displayed on the create or edit screens so it can't be modified, but is displayed on the view screen so that you can see the creator. Then, as Jobin said, its value is set in a post function on create.

MarkW

Excellent! Thank you for such a fast response.

Lionel Cassin1

Following these instructions, I created a new custom fied, type user picker, with a name of "Entered By." Then I went to add a post-function to the Create transition. The only choice that seems logical is "Update Issue Status." When I choose that option, it only displays a small list of built-in fields that I can modify, and Entered By is not on that list. What am I doing wrong? Thanks.

Lisa Evans

It looks like this is now available in JIRA Latest: https://confluence.atlassian.com/display/JIRA/Viewing+an+Issue%27s+Change+History