Bitbucket 4.6.1 The remote authentication server is not available. Please try again later.

Question

Hi, I am supporting a Bitbucket Server version 4.6.1 on RedHat 7.4 and received the following error:

The remote authentication server is not available. Please try again later.

Our Bitbucket installation authenticates against Crowd 2.9.1 and after checking the Crowd logs I found no errors during the same time window so I believe the error relates to Bitbucket and not to Crowd. The error occurs for a number of users during a tight time window.

Restarting the Bitbucket Server does not solve the problem.

Please help us solve the error. Thanks.

Christian Glockner · Answer

Hi,

If you're unable to access Bitbucket Server because your Crowd server cannot be contacted you can use the Lockout Recovery Process(see https://confluence.atlassian.com/bitbucketserver/lockout-recovery-process-776640158.html) to re-gain access to Bitbucket Server so you can correct any Crowd configuration issues.

Cheers,

Christian

Premier Support Engineer

Atlassian

Nic Brough -Adaptavist- · Answer

It means that Crowd cannot be reached by bitbucket at that time.  This is more likely to be a network or crowd error than Bitbucket, as you know Bitbucket is actively trying to authenticate someone (i.e. working).

Do the bitbucket logs say there is a specific error in the connection, or is it just "not reachable"