No e-mail notification for issues created via e-mail

Question

We are having the following issue:

Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel.

Actual result: No notification

Expected result: An error notification informing the customer they are not allowed to raise issues and to contact admin.

How can I solve this? Thanks

Adi None · Answer

OK, thanks

Andy Heinzer · Answer

Hi Adi,

I understand that you want to have the sender receive a notification that their message has been rejected, however Service Desk does not do this currently.   I believe that the existing feature request of https://jira.atlassian.com/browse/JSDSERVER-4427 best encompasses this request.  I would recommend watching and voting on that issue.

Since it appears that you want to restrict which users can create requests via this method, I do not have a clear work-around for this scenario.