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How do I create a security schema to request type on Jira Service Desk?

Printbag Embalagens LTDA

I'm an system analyst in my company and I'm configuring the Jira Service Desk.

I have a question about the security schema.

It's possible to add an security schema to a request type?

We likely to add a request type to program the employees demission, and just the agents and the requester can see this type.

How do I do this?

Accepted answers

Nic Brough -Adaptavist-

Security schemes apply to issues, not requests. So, no, there's no way to do this.

M Amine

Hi @Printbag Embalagens LTDA,

Welcome to the Atlasssian Community.

If my understanding is correct, I would advise the following :

Create a special Service Desk and (for example) name "Employee Demission"
Create your request "Demission" for example, in this newly created Service Desk project
You may disable request sharing (if you want)
Assigne your employees that are going to resign to this service desk as Service Desk Customers, so only them can see the configured request type

Does this solution suit your needs?

Feel free to give us your feedback so I can tune the solution, or perhaps advise you to add an add-on.

cheers

All comments

Nic Brough -Adaptavist-

Security schemes apply to issues, not requests. So, no, there's no way to do this.

M Amine

Hi @Printbag Embalagens LTDA,

Welcome to the Atlasssian Community.

If my understanding is correct, I would advise the following :

Create a special Service Desk and (for example) name "Employee Demission"
Create your request "Demission" for example, in this newly created Service Desk project
You may disable request sharing (if you want)
Assigne your employees that are going to resign to this service desk as Service Desk Customers, so only them can see the configured request type

Does this solution suit your needs?

Feel free to give us your feedback so I can tune the solution, or perhaps advise you to add an add-on.

cheers

Printbag Embalagens LTDA

Hi @M Amine
Special service desk is the same that a New Project on Jira Service Desk?

My ask is about pendency type, that you can see on this image:

M Amine

By a special I mean 'dedicated' (i.e another).

Because requests are not like issue when it comes to "security". Issues do have security scheme but requests do not.

Printbag Embalagens LTDA

Ok.

Thank you!

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