csv import - failed due to "Account is required"

Question

Hi,

The import process throws error "[Account is required. ]

In my csv file there is account information available. Not sure why it is not reading that information and why I get the above error.

Can suggestions to resolve this issue?

Thanks a lot,

Manish

Manish Wani · Answer

Thank you Mohammad and Rachel for your guidance.

The issue is resolved now, and I had to put the account id and not the account number.

Have a nice weekend,

Thanks,

Manish

Rachel Wright · Answer

Hi @Manish Wani,

Are you importing usernames?  If so, make sure you're using the Jira username, not a user's full name.  If that's not the problem, can you give us more info?  The following would be helpful:

* A screenshot of the error
* A snippet of your import file
* Whether you're using the end user import or the admin import feature

Let us know and the community will try to help!

Rachel Wright
Author, Jira Strategy Admin Workbook

M Amine · Answer

Hi @Manish Wani

Welcome to the Atlasssian community.

Can you try this : link

Are you using tempo?

hope it helps?