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All issues appear as unresolved an the bulk change cannot be used

André Santana

Hi guys!

As per question of this topic: https://community.atlassian.com/t5/Jira-questions/All-issues-appear-as-unresolved/qaq-p/725488

I had the same problem, however, I cannot see the bulk change the Resolution option to change?

Can anyone help me on that?

Thanks!

Accepted answers

Tinker Fadoua

@André SantanaWhat about adding a resolved status to the workflow and add a resolution screen to that last transition so that when you do the bulk move to Resolved you enter the Resolution?

All comments

Tinker Fadoua

Hi Andre,

Did you try to add to the last transition on your workflow a resolution screen with a resolution field to avoid this issue moving forward?

From reading your comment, it looks like you ran a JQL query to get a list of all issues with resolution = Unresolved

For the bulk change, I am seeing "Transition Issues" as the only way to fix this problem. You will may have to reopen the tickets, and then do a Bulk Change "Transition" option again, you move them to "Done" depending on your workflow and it will ask you to update the Resolution field.

Can you please try it in Dev environment? However make sure to have the Resolution Screen added first.

André Santana

Hi @Tinker Fadoua! Thanks for your help!

I don't have Dev environment, we are using the cloud instance.

Reopen all ticket will cause a lot of problems, I continue to look for another solution, using bulk change.

Regards,

Tinker Fadoua

@André Santana,

Yep I agree with you that once you re-open tickets people will get notified and it will create a chaos.

The change I mentioned earlier was done through a Bulk but let me see if I can find another way of updating the Resolution field.

Also please make sure to add either a Resolution Screen to the last transition or add a post function on your workflow.

I will get back to you...

Best,

Tinker Fadoua

@André SantanaWhat about adding a resolved status to the workflow and add a resolution screen to that last transition so that when you do the bulk move to Resolved you enter the Resolution?

Tinker Fadoua

Any luck @André Santana with the solution I suggested?

André Santana

Hi @Tinker Fadoua!

Sorry for the long time to answer! The solution to creating another status works fine, thanks!

Tinker Fadoua

@André Santanaplease don;t forget to accept my answer, it will be greatly appreciated.

Tinker Fadoua

Thank you @André Santana!

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