creating articles for knowledgebase

Rachid Amajoud

I am a Confluence admin and i can create articles directly from JSD, but when i invite a new Agent to work on an issue, he can't create articles untill i give that person rights as a confluence user! His membership should be limited just to the space of the knowledgebase!

Is there a way i can configure this?

Shannon S

Hi Rachid,

As you discovered, in order to allow a user permission to edit or create pages in Confluence, they need to have a Confluence user license.

If you want to limit his access to just the one space, you will want to follow the instructions here:

• How to grant access to one space only to a user in Confluence

Essentially, you create a special group for that user to use other than the default confluence-users group. Then you can make sure your other spaces in Confluence don't have Edit permissions for the group that you just created.

I hope that's clear, but if you have any questions please let me know.

Regards,

Shannon