Instance health - Internal administrator user error - I have an internal admin account

Jonathan Smith

Hi all,

  Confluence thinks I don't have an internal admin user, but I do have one... This is the only account in the internal directory. Any idea how I can get Confluence to recognize the admin account so I can make my health check happy?

Result

Confluence has an enabled internal user directory, however its administrator account does not exist or is disabled

 

AnnWorley

For Jonathan, the workaround was to explicitly add the internal admin to the System administrator and Confluence administrator permissions in Confluence Admin>Global permissions. That made the internal admin pass the health check.

Since the Confluence-administrators group from LDAP was in the global permissions, somehow confluence-administrators was not being seen by the health check as a super group so the members were not considered internal admins. I have opened a ticket internally to address either the documentation or the health check, since there is a discrepancy in the behavior versus the doc.