Email trigger

Question

What happen first :-

1. Email triggered to the inbox first or 2. Issue creates in system

sunita yadav · Answer

Ok sure let me explain the scenario here:-

So we have automation rule set up which change the priority e.g. if field 1 value is X, field y value is Y then priority is Q.

what had happen is in mail notification it shows that priority is M but when we looked in the issue it was Q.

so mail trigger first or automation rule when customer clicked on Submit.

Gabriel Senna · Answer

Hi Sunita,

For us to better help you, I'm going to need additional information.

* Do you want to know if the notification is sent first or the issue is created first?
* Could you please clarify in what sense, do you want to know what happens first?

With this information, I should be able to better help you.