Set a default priority for email based requests

Adam Fenyves

Dear Community,

I am setting up Jira Service Desk for my team, and it seems that email-based requests are all ending up "high" priority and I can't find a setting to change this. I have found some threads advising that the "email priority" of Exchange is parsed automatically, but our customers are using gmail which doesn't support that (tested that, too). Please advise.

 

Jack Brickey

you have a couple of options...

• Easy - change the system level default to something other than "high", e.g. medium
• A bit more work - use automation to set the priority if the request comes in thru the email channel. I believe this is possible but have not done so myself.