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Warning Message when uploading to confluence

IT Support_rww28j

Hi Support Team,

We are experiencing an issue with uploading files to thee follow folder path in confluence.

C:\Program Files\Atlassian\Application Data\Confluence\attachments

The user has a permission to write to that folder but after uploading there is a message that shows up "this server is not responding. Please check that it is running "and we never use to receive this message.

Please how can we resolve this warning messge ?

Please check screenshot attached.

Accepted answers

All comments

Shannon S

Hi there,

Can you let us know what error messages occur in the logs at the time of the error? This will help us to determine the issue.

Regards,

Shannon

IT Support_rww28j

Hi Shannon,

After checking the folder path for the logs I could see some log files. Could you please advise which file should I upload ?

If otherwise, please let me know which location to check for the log

Regards,

Jimi

Shannon S

Jimi,

You won't be able to upload a log file, but the atlassian-confluence.log file will be the most recent.

See Working with Confluence logs for more information.

Basically, you can tail the logs, trigger the error, and then copy the text and paste it here to show us which error is occurring.

Let me know if you have any trouble.

Shannon

IT Support_rww28j

Hi Shannon,

After looking through the log, I was able to get some information that will be helpful:

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:684)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1524)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1480)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
2018-04-26 08:01:56,417 WARN [http-nio-80-exec-579] [com.opensymphony.xwork.DefaultActionInvocation] executeResult No result defined for action com.atlassian.confluence.extra.flyingpdf.ExportPageAsPdfAction and result pagenotpermitted
-- url: /spaces/flyingpdf/pdfpageexport.action | traceId: 4d3ec7057dba91e4 | userName: anonymous
2018-04-26 08:02:10,869 WARN [http-nio-80-exec-602] [plugins.mobile.webresource.DisplaySwitchToMobileCondition] addToUrl No servlet request retrieved so defaulting to not serving 'switch to mobile' resources
-- url: /category/cat4 | traceId: 884a4c4e075aedcd | userName: anonymous
2018-04-26 08:08:42,903 ERROR [http-nio-80-exec-585] [confluence.servlet.download.ExportDownload] getStreamForDownload Unauthorized attempt to access resource by null. For more detail turn on INFO level logging for package : com.atlassian.confluence.servlet.download
-- url: /download/temp/pdfexport-20171025-251017-0601-18109/CG-AddGTAGs-251017-0601-18110.pdf | traceId: c7be5779619d789c | userName: anonymous
2018-04-26 08:08:42,906 INFO [http-nio-80-exec-585] [confluence.servlet.download.ExportDownload] getStreamForDownload More detail for unauthorized attempt to access resource:
-- url: /download/temp/pdfexport-20171025-251017-0601-18109/CG-AddGTAGs-251017-0601-18110.pdf | traceId: c7be5779619d789c | userName: anonymous
com.atlassian.confluence.importexport.resource.UnauthorizedDownloadResourceException
at com.atlassian.confluence.importexport.resource.ExportDownloadResourceManager.getResourceReader(ExportDownloadResourceManager.java:62)
at com.atlassian.confluence.importexport.resource.DelegatorDownloadResourceManager.getResourceReader(DelegatorDownloadResourceManager.java:33)
at com.atlassian.confluence.servlet.download.ExportDownload.getStreamForDownload(ExportDownload.java:41)
at com.atlassian.confluence.servlet.download.ServeAfterTransactionDownload$StreamResultCallback.doInTransaction

at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1480)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
2018-04-26 08:14:35,699 WARN [http-nio-80-exec-603] [confluence.web.rest.SynchronousExportResource] doInTransaction No user is logged in. There may be export errors.
-- url: /rest/scroll-pdf/1.0/sync-export | traceId: 13a9003760d3efec | userName: anonymous

Please advise why we are getting the warning message.

Regards,

Jimi

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