Auto assignments of issues for disabled user.

Question

Whats is the best way to assigned ticket to some other users, if existing assignee left the company. we are looking for better solution. we are doing automation using API, to disable user in JIRA but if user has ticket assigned or if he is component lead, we cant disable user.

one option : assign ticket back to reporter.

is there any other option in jira, please lets know.

Thanks

Mangesh

Nicolas Bourdages · Answer

You could add this change of assignee operation to your user disable script before the actual user is disabled. There are REST commands for that too.

https://docs.atlassian.com/jira/REST/latest/#api/2/issue-assign

if you use -1, this uses the automatic assignee, or "" to simply remove the assignee.

To change the assignee automatically back to the reporter would require some heavier scripting. Getting the issues where user x is the assignee, getting the reporter of these issues, and make a loop  to assign issues to the reporter.

Vasiliy Zverev · Answer

You can create a virtual user with noUser for this. When you need to disable somebody you can assign all issues to this virtual user and then reasegn it to real users.