Confluence: Can't login after first signout

Yuan Du

Hi,

I want to investigate if Confluence meet my needs so I've installed Confluence single server (with evaluation license) on my surface and launched in browser (Windows IE). I was able to log in as admin and could do normal thing such as creating space/pages and making edits. But when I tried to login in Chrome, it says the "Your username and/or password are incorrect. Please try again." even I provided correct admin username/password.

What's even weird is after I signed out from IE for the first time, I was not able to login again. Same error msg show up after I provided admin username and password.

Any idea?  Thanks

p.s. I only have admin privilege to my surface when I installed confluence. After that our IT support downgrade my privilege. Not sure if anything related... 

M Amine

Hi @Yuan Du,

 

It is a bit difficult to know what happens as we may need more information. 

But what I can advise is to reset admin password. Here is a link to do that on confluence : link.

Basically (extracted from Atlassian Confluence 6.8 documentation) : 

1. Stop Confluence.

2. Edit <installation-directory>/bin/setenv.sh or setenv.bat and add the following system property, replacing <your-password> with a unique, temporary password. 

   -Datlassian.recovery.password=<your-password>

   
   See Configuring System Propertiesfor more information on using system properties.

3. Start Confluence manually using  <installation-directory>/bin/start-confluence.sh or start-confluence.bat (don't start Confluence as a service).
4. Log in to Confluence with the username recovery_admin and the temporary password you specified in the system property. 
5. Reset the password for your existing admin account, or create a new account and add it to the appropriate administrator group. 
6. Confirm that you can successfully log in with your new account.
7. Stop Confluence. 
8. Edit <installation-directory>/bin/setenv.sh or setenv.bat and remove the system property. 
9. Restart Confluence using your usual method (manually or by starting the service). 

Good to know:

• Remove the system property as soon as you have restored admin access. 
• Don't leave Confluence in recovery mode, or use the recovery_admin account as a regular administrator account.  
• Your temporary password should be a unique. Don't use an existing password or the one you intend to use for your admin account. 

 

Cheers