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Can't Ctrl-C (copy) and Ctrl-V (paste) an image into a comment

Teresa Coakley

Monday I was able to take a print screen and ctrl V it to paste it into my comment in my JIRA support desk requests. Starting on Tuesday, anytime I attempt to paste a print screen into a comment, it asks to upload and does not go on the comment for the customer to see the example or report a problem.

THIS IS NOT GOOD!! PLEASE ADVISE!

Thank you,
Teresa

Accepted answers

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Shannon S

Teresa,

Can you confirm your Jira Service Desk version and the browser version you are using?

Shannon

Teresa Coakley

Atlassian JIRA Project Management Software (v7.4.1#74003-sha1:03b9948)

Windows 10 Microsoft EDGE - but I have tried in CHROME as well.

Teresa Coakley

Also, I am trying to change my text color to show what a customer responded with and it is doing this: let's see{color:#59afe1} why isn't it changing color {color:#654982}colored text{color}{color}

It's as if all my features for formatting and copying and pasting screenshots has been jacked up or removed.

PLEASE HELP!!!!

Shannon S

Teresa,

For the first issue, we have a known issue in IE where pasting images doesn't work. I will share that below:

JRASERVER-62233

You mentioned that it won't go on the comment, but can you tell me exactly the behavior that occurs after it asks to upload? Do you see any errors in the logs that might tell us why that's happening?

For your 2nd issue, from what I understand is that your formatting is no longer working. I don't have any other users at the moment reporting the same issue, but can you confirm the following?

Wiki-style rendering is enabled on the field
All of your 3rd party add-ons are compatible with the new version of Jira Service Desk you are running
The issue occurs also with all add-ons disabled in your browser?

Regards,

Shannon

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