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Where can i configurate customers on Service Desk?

When i do a new request as Agent, i need to set the person who is calling me... where can i configure it?

Accepted answers

Jobin Kuruvilla [Adaptavist]

You can do it in the project in JIRA (not in the SD portal). See https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html for more details.

All comments

Jobin Kuruvilla [Adaptavist]

You can do it in the project in JIRA (not in the SD portal). See https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html for more details.

Manon Soubies-Camy

Hello Mariana,

If the person calling you is an existing customer, you can follow this documentation: Raising requests on behalf of customers.

Hope this helps,

- Manon

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