Set up Help Desk Project but can't get developers added to project

Question

I've set up a help desk project, but the developers can't access or see the project. I'm an admin and project lead.

I've tried to add them individual and  as a group and neither work.  Why can't they see the project.

Please help me figure this out-- Thanks

Ann Marie Kjerland · Answer

Thanks for the tip that was really helpful!  Now I'm trying to see who has been set up with a service agent license any suggestion on how to check that..

:-)

Ann Marie Kjerland · Answer

Thanks you so much that worked!  One more question- we have 3 help desk license.  When I try to assign them I get this message- Trying to determine who has been assigned the license.  Thanks

You can't invite people labeled "+ Agent" right now. An admin needs to grant them a license first.

Please contact the system administrator.

Meg Holbrook · Answer

Hey Ann,

Quick and dirty way to figure this out is to use a live or test ticket and try the permission helper.