auto fill a custom field JIRA service Desk

Question

I have a requirement that:-

1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.

sunita yadav · Answer

Thanks to both of you, i need to try the options you provided and will let you know if i get success.

Yves Thomas · Answer

Hi Sunita,

Another possibility, when using JIRA's issue request portal,

From "Project settings / Request types", you can set up each "request type" you need and define which field to include in the form.

Included fields may display to the user, required or not, or may be hidden with a pre-set value.

-> this way, hidden fields may have different value depending on request types

You may have a look to this doc :

https://confluence.atlassian.com/servicedeskserver031/setting-up-request-types-802164794.html

Meg Holbrook · Answer

Hi Sunita,

There's a possibility that you can add this as a postfunction to a transition.

I've had great success with automating tasks like this with Automation for JIRA.