How can I show an agent the joined groups of a JSD customer when viewing an issue?

Question

We use groups in JSD for our customers. I'd like to list the groups a customer is in on the issue screen in the JSD backend. The agent should be able to see immediately which groups a customer belongs to.

See screenshot to better understand what I'd like to have.

Nabil · Answer

In that case, check out another similar question asked at https://community.atlassian.com/t5/Answers-Developer-Questions/reporter-s-group/qaq-p/490075

This option would require you to have the plugin mentioned.

Markus Raab · Answer

I am aware about the organizations - however we have something else in mind, and it's quite complex.

But I thought it may not be so complicated to simply show the groups a customer is in to the agent on the ticket screen.

Do you know how to start to get to this?

Nabil · Answer

Hi Markus,

As the intention is to group customers, why not use the Organization feature instead - https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

This way, if a ticket is shared with an organization, the organization name will be displayed on the ticket so your agents would know which group of customer does the reporter belong to.