Announcement Banner on Customer Portal

sasikanth_subwum

Hi Experts,

I am using Jira service desk where i have a custom field on the customer portal which gets data from an external database. Customers use this data to raise the requests.

Now when the Db is down/not reachable , i want to show a banner "Db down, Requests creation might have inconsistent data" . I need automate this process.

As of today I use nfeed for custom-field data, and script runner for actions.

Can i automate this process of displaying the banner on customer portal when the Db down  ?

Javi_h986xe

Hi Sasikanth,

It is possible to update the Announcement Banner via the database however it requires either a restart of Jira or re-index in order to see the changes made in the database. 

You will want to use the following query to update the Announcement Banner:

UPDATE propertytext SET propertyvalue = 'Hello World!' WHERE ID in (select id from propertyentry where property_key='jira.alertheader');

Please note that this is the best approach to updating the Announcement Banner. I have created a feature request regarding this which you can view here: JRASERVER-67199

Feel free to vote on the feature request and leave a comment with your feedback. 

Regards,

Javier A.