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Multiple JIRA Servers with License instead of JIRA Data Center

Thompson Cherian

We require JIRA Service Desk to be setup with High Availability and DR setup for an user base of 5000 customers and 3 agents.

For this requirements if we purchase, say 10 JIRA Service Desk licenses and configure them for High Availability and Disaster Recovery similar to the Data Center Configuration. Will it violate Atlassian Terms and Conditions and would we get support if an issues are faced ?

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Sloan N_ B_

Hey Thompson

This will not work. For Datacenter's features you need a Datacenter License...
You can't cluster "normal" Jira Server instances.

What is your idea of similar configuration by the way?

Cheers
Niklas

Thompson Cherian

Configuring the separate JIRA instance to use the same "Application-Directory" via sharing the same via RSYNC or required configuration.

Configure a Load Balancer for the servers.

All the said applications will be using the same database.

Sloan N_ B_

Hi again

This will definitely not work. As a Load balancer and shared resources are only available in Jira Datacenter.

https://www.atlassian.com/enterprise/data-center

Thompson Cherian

Why not? What will stop a load balancer from redirecting to the various JIRA Servers and the applications to share the resources via syncing the data between them or making them use the same shared storage?

This is practically possible from a configuration point of view. Only thing is whether its violating Atlassian terms and conditions.

Joey F.

Server license doesn't allow for high availability. High availability means multiple server nodes which are active simultaneously. As stated in our Purchasing FAQ, each license permits only the deployment of a single instance of the software in a production environment.

Thompson Cherian

Thank for the response. But as I had shared above, if I am having separate License for each instance, why can't I not have HA setup?

Nic Brough -Adaptavist-

A separate licence for each server will be fine.

But they won't be sharing data or clustering, they'll simply be a string of separate Jira servers with their own databases and files.

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