nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to get issue key?

Enkhtaivan Ganbat

Greetings,

I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key}. But it's sending only $ to recipients.

Accepted answers

unknown

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications

Thanks

All comments

unknown

Hi @Enkhtaivan Ganbat,

Are you able to upload a screenshot of the Customer notifcation's edit page? It should be listed under /servicedesk/admin/[projectkey]/customer-notifications

Thanks

Enkhtaivan Ganbat

Hi,

Below image is a screenshot of the Request Created's edit page

JIRA - customer notification edit page.png

unknown

Hi @Enkhtaivan Ganbat,

Did you use the insert variable option or manually type in the syntax?

Thanks

Enkhtaivan Ganbat

I just manually typed in the syntax, what is the "insert variable" option?

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