I had made template changes for Issue Types in service desk. How can I revert them?
Hello, There is not a way to "revert" the changes unless you want to perform an entire site restore.You can recreate your templates as they were, but there is not an option to revert. Are you saying you modified the request types, or the issue types themselves?
i modified request types... would like to go to previous version
Without reverting the whole system to a snapshot of a time before the changes were made, this is not possible.
Ok, thank you for the confirmation, Kian!
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